Agency Contact details Information provided
Leeds City Council’s Money Information Centre Website:
There isn’t a specific MIC office, instead lots of centres and organisations across the city are branded as MICs, such as the credit union branches, debt advice agencies, Council One Stop Centres and libraries. Links are available on the ‘Need Money or Debt Advice’ page of the MIC website. Staff at these offices are trained to signpost and refer you to the relevant place for help.
On this website you will find details on where to access free, independent and confidential advice and support in the following areas:

  1. Debt and money advice
  2. Benefits advice and Universal Credit
  3. Emergency food
  4. Low cost loans
  5. Reducing utility bills and payment holidays
Leeds Food Aid Network Website:
The new National Citizens Advice helpline free phone number – 0808 208 2138 (Monday to Friday, 10am to 4pm) can also help people with getting a referral for emergency food parcels.
Access a form that can be used if you need help to find emergency food provision from Leeds Food Aid Network.
You can refer yourself or someone else for support.
Leeds City Council Website:
Contains a parent portal to access family support services across the City.
Contains a link to some great ideas to keep children entertained during the holidays. From jigsaw puzzles to den building and virtual museum tours, work your way through the list one activity at a time, then start all over again.
Housing Support Website:
Advice and support if you need to report a Leeds City Council rented housing problem.
Contact 0113 3784699 for support with privately rented housing problems.
website:  [email protected]
Do you live in a rented property that has faults?
Is your landlord refusing to fix the faults?
Telephone helpline: 0808 800 2222
Family Lives is a national charity that supports families and offer non-judgemental support and advice.
Their website also offers information and advice on challenging behaviour in children: challenging-behaviour
As well as core family support services offered through our helpline, there is tailored support around issues such as bullyingspecial educational needs, and support for specific communities.
Childline –provided by NSPCC Website:
Telephone: 0800 1111
Ask Sam – through a message board facility
Text ‘Shout’ for support on 85258.
Contact Childline with SignVideo for children with hearing disabilities. Sign Video lets you contact through a BSL interpreter anytime from Mon-Friday, 9am -8pm. Saturdays, 9am-1pm
To access a counsellor who are there to listen and support children and young people with concerns and worries. Or you can have a 1-2- counselling chat online. You can discuss anything you like from being a victim of bullying, feeling low and struggling with sleep patterns; to mental health issues, or general low mood.

Website: Contains links to services in Leeds supporting children and young people’s social, emotional and mental health and wellbeing.
Kooth – Website:
Visit and sign up for the text based conversation with a qualified counsellor. Counsellors are available from 12 noon to 10pm on a weekday and 6pm to 10pm at weekends.
There is also support for Y6 pupils who have worries about transition.
Kooth is a service which provides support with well-being and resilience. Kooth is a web based confidential support service available to 10-18 year olds who are going through a hard time. Kooth provides a safe and secure means of accessing mental health and well-being support. This is designed specifically for young people.
Samaritans Web:
Email: [email protected]
Telephone: 116123 (24 hours a day, 365 days a year
Encourages children and adults to talk about their own mental health needs and provides top tips for managing mental health during crisis.
Young Minds Website:
Text ‘YM’ to: 85258
Parent Helpline:0808-802-5544
Y6 Transition Support and Advice
Text YoungMinds Crisis Messenger, for free 24/7 support across the UK if you are experiencing a mental health crisis. It also provides support and guidance for parents/carers to help support their children with managing their mental health.
NHS Web:
Go to:
Call 111
Accident and emergency at Leeds General Infirmary
0113 2432799
The NHS website offers a range of supportive material and resources from medical professionals. This includes audio narrations, for example, on managing stress, sleep patterns, coping strategies for managing anxiety. Advice can also be sought in terms of any medical issues which arise.
If a young person is at crisis point please take straight to Accident and Emergency at Leeds General Infirmary.
Cruse Website:
Telephone: 08088081677
This is a service which offers support, advice and information to children, young people and adults when someone dies. They provide tips to help yourself, or as a parent; how you can support your child. There are video links which explain the grieving process so children/ adults understand each stage of grief.
Child Bereavement UK Website:
Helpline: 0800 02 888 40
Email: [email protected]
Live chat is available via the website
Child Bereavement UK work to provide support to families of children who have lost a loved one.
Domestic Violence Website:
24- hour National Domestic Abuse Helpline: 08082000247
The National Domestic and Abuse Helpline is for women and children who are exposed to domestic violence. This allows you the option to seek help, support and advice. In an emergency, please call 999.
Leeds Domestic Violence Service Website:
24- hour helpline: 0113 2460401
Email: [email protected]
The Leeds Domestic Violence Service provide women and men with choices from a range of community based services, including temporary supported housing, IDVA(independent domestic violence advocate)support, community outreach support, a telephone helpline, drop-ins and support groups.
Duty and Advice Website:
Members of the public should call Children’s Social Work Services during office hours (9.00am – 5.00pm) on 0113 2224403.
If you think a child is immediate danger call the police on 999 out of office hours (evenings, weekends and bank holidays).
For help and advice regarding the safeguarding of children.
Police Website: www.westyorkshire.police
In a non-emergency:101
In an emergency:999
Use the police to seek advice regarding an issue which is concerning you at home or within your local community.
Place2Be Website:
Email: [email protected]
Text ‘Shout’ for support on 85258.
Well-being activities and ideas for families to complete. Counselling services. Place2Be works in partnership with Shout a 24/7 text messaging service to support anyone in crisis, anytime, anywhere.
Drug Advice Website:
Telephone: 0300 1236600
Honest and useful advice for parents and guardians
You probably can’t stop your child from coming into some contact with drugs, but by staying as informed as possible, you can help them make the right choices when they do.
Online Safety Contact details Information it provides
NSPCC Website:
If you’re worried about a child, even if you’re unsure, contact our professional counsellors for help, advice and support.
Telephone: 08088005000
Email: [email protected]
Under 18 contact number: 08001111
This provides a useful resources for parents /carers on social networks, apps. This site also supports with online safety
Thinkuknow Website: This is an educational programme from NCA-CEOP, a UK organisation which protects children both online and offline for different age groups and supports parents.
Childnet Website: Childnet has produced a Parent and Carer Toolkit which is a collection of three resources designed to help you talk to your child about their online life, manage boundaries around family internet use and point you in the direction of where to get further help and support.
Prevent team Website:
Email:[email protected]
Phone number : 0113 5350810.
If parents feel that their child has been exposed or have any concerns about radicalisation, parents can also come direct to the Prevent team
The UK Safer Internet Centre Website:
Parents and carers can find online safety tips, advice and resources to help children and young people stay safe online.
Text 85258
Text service for anyone in crisis. They can speak to someone through a text message and get fast responses. This is a great service to use instead of having to speak top someone over the phone.